Voice & Telecom Engineering

Open-Source PBX, Switch Setup & Programmable Voice Infrastructure

Truematrix designs, builds, and manages custom telecommunication infrastructure for enterprise teams. We stand up open-source PBX and switch systems, provision voice and numbers through our own Twilio and Telnyx accounts, and connect everything into the dialer, call tracker, and CRM your business already runs — all engineered around your requirements.

Talk to Our Engineers Explore All Services
Built to orderEvery deployment engineered per client
Twilio & TelnyxProvisioned through our carrier accounts
Fully managedArchitecture, setup & integration
Overview

A managed service, engineered around your operation

Truematrix is not an off-the-shelf platform you configure alone. We work as your engineering partner: architecting, provisioning, and integrating robust voice infrastructure on your behalf, then handing you a system that runs cleanly with the tools you already use.

We provision numbers and programmable voice through our own Twilio and Telnyx accounts, set them up over SIP trunking into your dialer or call-tracking platform, and bind the whole flow to your CRM or ERP. Whether you run 3CX, GoAutoDial, VICIdial, Dialics, or a custom stack, we tailor the build to fit it — no rip-and-replace, no per-seat platform lock-in.

Core Capabilities

What we engineer and deploy

Each engagement is scoped to your traffic profile, tooling, and compliance requirements — then built and integrated by our team.

01

Custom PBX & Switch Engineering

Architecture, provisioning, and backend setup of scalable open-source PBX and switch platforms built to route concurrent inbound and outbound traffic reliably.

02

Programmable Voice via Twilio & Telnyx

We configure voice and numbers through our own Twilio and Telnyx accounts, giving your team programmatic call flows, queues, and routing without you managing a carrier relationship.

03

Number Provisioning

Local and international numbers provisioned and configured to route inbound streams into your operation with a familiar local presence for callers.

04

SIP Trunking to Your Dialer

High-performance SIP trunking set up to connect provisioned numbers straight into your dialer or call-tracking platform.

05

CRM & ERP Integration

We bind your voice layer to the CRM or ERP you already use, so calls, contacts, and outcomes stay in one connected pipeline.

06

Tracking, Recording & Compliance

Secure webhooks and recording logic configured for transparent reporting on team metrics, connection quality, and consent handling.

Built Around Your Stack

We integrate with the platforms you already run

Every build is customised to the client's environment. Already committed to a dialer or call tracker? We engineer the infrastructure to connect to it rather than replace it.

3CX GoAutoDial VICIdial Dialics Asterisk / FreePBX Custom & in-house dialers Leading CRMs & ERPs
Who It's For

Industries and teams we build for

Lead Generation

Outbound dialing and localized callback paths connected to your dialer, structured to reduce cross-border lag and keep campaigns compliant.

Customer Service & Support

Reliable inbound routing and managed voice queues that keep support teams absorbing high call volumes without dropped concurrency.

Sales Operations

Voice infrastructure wired into your CRM so sales teams work from one view of calls, contacts, and pipeline activity.

Why Truematrix

Enterprise voice, engineered and managed for you

Done for you, not sold to you

This is a custom engineering engagement. We scope, build, provision, and integrate — you get a working system, not a subscription to configure yourself.

Carrier handled on our side

Voice and numbers run through our own Twilio and Telnyx accounts, so you get programmable-voice capability without managing carrier onboarding.

Fits your existing tools

We connect to your dialer, call tracker, CRM, and ERP as they are — the build wraps around your stack, not the other way round.

Compliance-minded by design

Routing, recording, and consent handling are engineered into the setup, in line with carrier and industry expectations.

FAQ

Common questions

Is this a product I can buy and set up myself?

No. Truematrix delivers custom, done-for-you engineering engagements. Our team designs, builds, provisions, and integrates the infrastructure for you around your specific requirements.

How are voice and numbers provided?

We provision voice and numbers through our own Twilio and Telnyx accounts and set them up over SIP trunking into your dialer or call-tracking platform.

Can you connect to our existing dialer and CRM?

Yes. We routinely integrate with platforms such as 3CX, GoAutoDial, VICIdial, Dialics, and custom dialers, and bind the setup to your CRM or ERP so everything stays connected.

Which teams get the most value from this?

Lead generation, customer service, and sales operations that depend on reliable, well-integrated inbound and outbound calling.

How do you handle compliance?

We build routing, recording, and consent handling into the architecture in line with carrier and industry expectations. Final compliance depends on your jurisdiction and internal policies, which we design around together.

Let's engineer the right voice setup for your team

Tell us about your call volumes and the dialer, call tracker, or CRM you run, and our engineers will scope a custom build provisioned and integrated end to end.

Request a Consultation

Truematrix provides custom telecom engineering and integration services for business clients. We do not sell voice minutes, phone numbers, or dialer software as standalone online products; provisioning is delivered as part of a managed engagement.